Industries / Insurance
Insurance presents an identity challenge broader and more organizationally complex than most other industries. There is the customer-facing dimension: policyholders who need secure, convenient access to policy documents, claims portals, and self-service tools. There is the distribution dimension: brokers and agents who operate outside your organization but require trusted, scoped access to your systems. And there is the workforce dimension: large organizations spanning multiple subsidiaries, acquired businesses, and international operations. Layered across all of these is a demanding, jurisdiction-specific regulatory environment.
ISG has delivered Ping Identity programs for insurance organizations on both sides of the Atlantic facing exactly this combination of pressures — from large multinational insurers with workforce complexity measured in tens of thousands of employees across dozens of countries, to mid-market carriers where CIAM is a competitive differentiator.
Insurance Identity Is Where Compliance, Workforce Complexity, and Customer Experience Converge — Simultaneously.
Identity Challenges in Insurance
Policyholder Self-Service CIAM
PingOne CIAM with DaVinci-orchestrated journeys differentiated by customer segment, product line, and risk level — balancing strong authentication with accessibility for the full demographic range of insurance customers.Claims Portal Identity & Fraud Prevention
PingOne Protect risk signals applied throughout the claims submission process — not just at login — catching anomalous session behavior before a fraudulent claim is processed.Broker & Agent Federation
PingFederate and PingOne federated access architectures for independent brokers, MGAs, and captive agents — using their own organization’s credentials, with full audit capability and delegated administration.Complex Global Workforce Identity
Federated architectures across dozens of countries, M&A identity integration, joiner-mover-leaver processes for large contractor and temporary staff populations during peak claims periods.Regulatory Compliance Alignment
Ping Identity configurations designed from the outset to produce clean audit evidence — strong authentication, MFA enforcement, access logging, and session policy controls aligned to regulator expectations.Multi-Country Identity Programs
Ping Identity architectures accommodating jurisdictional variation across the US, Canada, and Europe — without creating a fragmented program that cannot be governed centrally.ISG's Insurance Delivery Experience
Large multinational life and health insurers — global workforce identity spanning dozens of countries, M&A identity integration, workforce MFA at scale. Property and casualty carriers — policyholder CIAM, claims portal identity, broker federation, compliance-aligned access architecture. Specialty and wholesale insurance businesses — B2B identity, broker portal access, underwriting system federation.
Our insurance delivery experience spans North America and Europe, under US state insurance regulation, Canadian OSFI requirements, and European regulatory frameworks.
Ping Products We Use in Insurance
PingOne · PingOne DaVinci · PingOne Protect · PingOne Verify · Ping Authorize · PingOne MFA · PingID · PingFederate · PingAccess · PingDirectory · PingOne Advanced Identity Cloud (AIC) · PingOne Advanced Services
Insurance identity programs fail when the delivery team underestimates the organizational complexity of the carrier they are working with. ISG has operated inside the identity programs of large insurance organizations — as architects and engineers with direct delivery ownership. We bring that experience to every insurance engagement we take on.