Customer identity is not a back-office IT problem. It is the front door of your brand. Every login, every registration, every account recovery interaction is a moment where a customer either trusts you — or doesn't. Get it right, and you build loyalty. Get it wrong, and you lose them to a competitor before you ever know they left.

The team at ISG has built CIAM programs for some of the most demanding customer identity environments in the world. We have delivered identity solutions for major North American and European airlines managing the loyalty and travel profiles of tens of millions of passengers. We have built customer authentication programs for large retail banks, insurance carriers, and wealth management firms where security requirements are non-negotiable and user experience expectations are high. We have helped global retailers unify customer identities across multi-brand portfolios and international markets.

We build CIAM on Ping Identity — and we build it the right way.