Solutions / Customer Identity & Access Management
Your Customers Expect Seamless. Your Business Demands to be Secure. ISG Delivers Both.
Customer identity is not a back-office IT problem. It is the front door of your brand. Every login, every registration, every account recovery interaction is a moment where a customer either trusts you — or doesn't. Get it right, and you build loyalty. Get it wrong, and you lose them to a competitor before you ever know they left.
The team at ISG has built CIAM programs for some of the most demanding customer identity environments in the world. We have delivered identity solutions for major North American and European airlines managing the loyalty and travel profiles of tens of millions of passengers. We have built customer authentication programs for large retail banks, insurance carriers, and wealth management firms where security requirements are non-negotiable and user experience expectations are high. We have helped global retailers unify customer identities across multi-brand portfolios and international markets.
We build CIAM on Ping Identity — and we build it the right way.
What ISG Delivers in CIAM
Authentication at Scale
From standard username and password to risk-based step-up, passkeys, and biometrics, ISG architects authentication flows that scale to tens of millions of users without degrading performance. We have operated CIAM environments where peak traffic, seasonal demand, and global user bases are simply expected — not exceptional.Customer Registration & Onboarding
Registration journeys that are fast, intuitive, and secure. Progressive profiling, social login, and federated identity mean customers share only what is needed — when it is needed — reducing abandonment and improving data quality from day one.Identity Verification & Proofing
Using PingOne Verify, ISG deploys identity proofing workflows — document capture, liveness detection, and KYC-aligned verification — directly inside DaVinci onboarding journeys. We have built verification flows for regulated industries where compliance is not optional.Fraud Prevention in the Customer Journey
ISG integrates PingOne Protect risk signals directly into customer authentication and onboarding flows. Behavioral analytics, device fingerprinting, and network signals are woven into DaVinci journeys to stop fraud at the point of entry — without creating friction for your real customers.Consent, Privacy & Preference Management
We design consent-aware customer identity architectures that respect GDPR, CCPA, and regional privacy requirements. Customers control their data. Your organization stays compliant.Multi-Brand & Multi-Channel CIAM
For organizations running multiple brands, markets, or digital channels, ISG designs unified customer identity architectures on PingOne that provide a single view of the customer — while preserving the distinct brand experience each product line demands.Loyalty & Personalization Integration
Customer identity is the key to personalization. ISG connects Ping Identity to loyalty engines, CRM platforms, and data layers so that a verified, authenticated identity becomes the foundation for every personalized experience you deliver.Our CIAM Experience
Airlines & Travel — loyalty program identity at continental scale, passenger onboarding, partner federation, mobile-first authentication
Banking & Financial Services — retail banking CIAM, investment portal authentication, open banking API identity, KYC-aligned onboarding
Insurance — policyholder self-service portals, claims portal access, multi-channel authentication
Retail & E-Commerce — multi-brand SSO, loyalty program CIAM, seasonal peak scalability, social login
We have led migrations of over 100 million customer identities from legacy and competing platforms to PingOne — with zero-downtime cutovers and full data integrity.
PingOne · PingOne DaVinci · PingOne Protect · PingOne Verify · PingOne MFA · PingOne Credentials · PingFederate
PingOne · PingOne DaVinci · PingOne Protect · PingOne Verify · PingOne MFA · PingOne Credentials · PingFederate