Industries / Airlines & Travel
Airline Identity Is Consumer Identity at Its Most Demanding. ISG Has Delivered It.
No consumer identity environment combines scale, complexity, and business criticality quite like a major airline's loyalty and passenger program. Tens of millions of enrolled members. Authentication events numbering in the hundreds of millions annually. Loyalty points with real monetary value actively targeted by organized fraud. Partner ecosystems spanning codeshare carriers, hotel groups, car rental companies, financial services co-brands, and travel management companies.
ISG has delivered Ping Identity programs for major airlines in North America in both customer and workforce identity dimensions. We have migrated tens of millions of loyalty member identities without service interruption. We have built fraud prevention journeys for loyalty redemption flows where a sophisticated attack can drain accumulated points in minutes if authentication is not airtight.
Identity Challenges in Airlines & Travel
Loyalty Program CIAM at Scale
Authentication flows fast and frictionless for legitimate users while detecting and stopping loyalty fraud — at tens of millions of members.Loyalty Fraud Prevention
PingOne Protect tuned for loyalty patterns — device fingerprinting, behavioral analytics, and velocity signals wired into DaVinci redemption flows.Passenger Digital Identity
Verify the passenger's identity once at enrollment, then use that verified credential across check-in, boarding, lounge access, and ancillary services.Complex Airline Workforce Identity
Federated architectures for cabin crew, ground handlers, maintenance technicians, subsidiaries, joint ventures, outsourced providers, and codeshare partners.Mobile-First Authentication
Biometric auth using device-native authenticators, app-to-web SSO, push MFA, and passkey enrollment for airlines where mobile is the primary touchpoint.Legacy Loyalty Platform Migration
Migration of tens of millions of member records to PingOne — re-federating loyalty application integrations without taking the program offline or triggering mass password resets.ISG's Airlines & Travel Delivery Experience
Major North American airlines — loyalty CIAM at scale, fraud prevention, partner federation, workforce identity, legacy platform migration. We have delivered airline identity programs under the specific operational constraints of aviation — where maintenance windows are measured in hours and a production authentication failure is a customer service crisis.
Ping Products We Use in Airlines & Travel
PingOne · PingOne DaVinci · PingOne Protect · PingOne Verify · PingOne MFA · PingID · PingFederate · PingAccess · PingDirectory · PingOne Credentials · PingOne Advanced Identity Cloud (AIC
Aviation identity programs fail when treated as generic CIAM with an airline logo on the slide deck. ISG has delivered these programs — at the scale of major carriers in competitive North American markets. We do not need to be briefed on what makes airline identity different. We already know.